Please choose carefully. Unfortunately, we cannot offer an exchange or refund if you simply change your mind.

You’re entitled to a refund, repair, exchange or credit under the following circumstances:

  1. The product is faulty;
  2. The product is significantly different to what was shown or described to you.
  3. The product is not doing what it is meant to do.

For electrical items please refer to the warranty information contained in your Owner’s Booklet or contact customer service on 1300 768 264 or email

Proof of purchase must be provided.

Please note muk online purchases can only be returned via the muk online store.