Muk Hair Care Pty Ltd, its subsidiaries and other related bodies corporate (together Muk Hair Care, we or us) recognise the importance of protecting your privacy when dealing with your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act).
The personal information that we may collect about you includes:
Other information that we may collect about you, which is not personal information, may include:
Generally we collect information from you directly such as during conversations with our team members, when you access our website, when you fill out forms or provide us with information during promotions, competitions or special events and when you communicate with us directly (including by email, SMS, telephone or mail).
In addition, we may collect your personal information when you purchase products from our website, submit enquiries, apply for employment at Muk Hair Care or join our loyalty program. We may also collect information from third parties such as credit reporting bodies, customrs to whom we supply product and your nominated referees if you are seeking employment with us.
We collect, hold, use and disclose personal information for the following purposes:
We will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent. We will always use fair and lawful means of collecting personal information.
Please note that for the purposes described above Muk Hair Care may share personal information, and you consent to us disclosing your personal information, with our employees, our related bodies corporate and our suppliers and other trusted third parties (and each of their directors, employees and agents) in Australia.
If you do not provide us with the personal information described above, some or all of the following may happen:
We will destroy or de-identify personal information if we have not requested it, or if we determine that the personal information you have provided to us is not reasonably necessary for, or directly related to, any of Muk Hair Care’s functions or activities.
We use personal information that we hold about you to identify products and services that may be of interest to you. We will contact you from time to time with details of new products or services, or special offers or promotions related to our products.
These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
We will remove your personal information from any Muk Hair Care mailing list at your request. You can cancel your subscription to a mailing list or opt out from receiving any communication from Muk Hair Care at any time by clicking the “Unsubscribe” link provided on all our promotional emails and SMSs.
As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
We may disclose your personal information to:
Muk Hair Care may combine or share any information that we collect from you with information collected by any of our related bodies corporate within Australia.
Do we disclose your personal information to anyone outside Australia?
We do not disclose personal information to overseas recipients.
Muk Hair Care takes all reasonable steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure including by means of firewalls, passwords, encryption of credit card transactions using Secure Socket Layer (SSL) technology, virus scanning tools and secure servers.
We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by law to retain it (whichever is the later).
You may access your personal information held by Muk Hair Care by making a request to us via the contact details listed below. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information. We may refuse to provide access to your personal information if your request is unlawful or may interfere with the privacy of others. If this happens, we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We may ask you to verify your identity to ensure that personal information we hold is not accessed improperly.
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and that your complaint is resolved within a reasonable time (and in any event within the time required by the Privacy Act, if applicable).
Muk Hair Care Pty Ltd
PO Box 15, Essendon, VIC, 3040
1300 768 264